Returns & Refunds

Returns and Refunds Policy for Hiddenbed Ireland

At Hiddenbed Ireland, we are committed to providing high-quality, space-saving furniture solutions. While we do not accept returns due to the custom nature of our products, we stand behind the quality and durability of our hidden beds with a comprehensive 5-year guarantee.

5-Year Guarantee

All Hiddenbed Ireland products come with a 5-year guarantee covering manufacturing defects and workmanship. This guarantee includes:

– Structural integrity of the bed frame
– Functionality of the patented balancing mechanism
– Durability of desk components

 

Resolution Process

If you experience any issues with your Hiddenbed product within the 5-year guarantee period:

1. Contact our customer service team with a detailed description of the problem at info@hiddenbeds.ie
2. Provide clear photographs or videos illustrating the issue.
3. Our team will assess the situation and determine the appropriate solution.
4. We may send a technician to inspect and repair the product on-site.
5. In cases where on-site repair is not possible, we will arrange for the product to be returned to our workshop for repair or replacement.

Exclusions

The guarantee does not cover:

– Normal wear and tear
– Damage caused by improper use or maintenance
– Issues arising from unauthorized modifications
– Cosmetic changes that do not affect functionality

Customer Satisfaction

We are committed to resolving any issues to ensure your complete satisfaction with your Hiddenbed product.

For any concerns or questions about your Hiddenbed, please contact our customer service team. We are dedicated to providing exceptional support throughout the lifespan of your product. Please get in touch at any point, we greatly appreciate any feedback you may have at info@hiddenbed.ie

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